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May Event

Tuesday May 11th

“Creating a Culture of Service: A Roadmap to Success”

Presented by

Barbara Myers

2:00 pm - 5:00 pm


hosted by

Liberty Mutual

Conference Center
20 Riverside Rd
Weston, MA


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  2010 Events
 

 Meeting

May 11th

 

Creating a Culture of Service: A Roadmap to Success

Agenda and Registration

 

   
  Past Events - 2010
 

 Meeting

January 26th

 

Building Employee, Customer and Brand Loyalty

Agenda and Registration

 

  Past Events - 2009
Ocean Spray Cranberry World Headquarters Meeting

October 29th

 

Can Your Call Center Save Your Brand?

Agenda and Registration

 

   
Joint Meeting

March 24th

 

The Four Points of Superior Quality

by SOCAP New England

Ways to be More Efficient in Difficult Economic Times- A Study of Two Call Centers

by New England Contact Center Forum (NECCF)

Agenda and Registration

 

   
  Past Events - 2008
Meeting

December 10th

 

The Marriage of Coaching and Training

Ronna Caras President, Caras Training

Agenda and Registration

 

   
Ocean Spray Cranberry World Headquarters Meeting

October 16th

 

The Power of Six Sigma to Improve Customer Care

Bob Weis, VP Customer Service, Samsung Corporation

Agenda and Registration

   
Summer Meeting

August 14th

The Voice of the Customer: Creating the Balanced Scorecard

Frederick C. Van Bennekom, Dr. B.A. Author of “Customer Surveying: A Guidebook for Service Managers”

Agenda and Registration

   
Kick-off Meeting

June 17th

Engaging the Customer with Blogging and Social Media

Susan Getgood, Getgood Strategic Marketing Inc.

Agenda and Registration

 
 
 
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